Once you have selected your check-in time, what happens next?
First, you want to be here as close to your check-in time as you can. Getting here early means you will have to wait, and getting here late could result in losing your place in line. Once you do arrive, your Factory-Trained Service Advisor will be ready for you with all the information you provide. During the first part of the check-in process your advisor will review this information to ensure accuracy, ensure understanding of your concerns, and to see if anything needs to be added to your servicing.
The second step in the check-in process is when you and your Factory-Trained Service Advisor will walk around your vehicle to collect numbers off your vehicle and do a quick visual inspection.
The third part of the check-in process is when it will be determined which department and which Factory-Trained Technician will be the one best suited to diagnose and repair your vehicle. That decision will be based on what you and your Factory-Trained Service Advisor discussed and saw during the earlier part of the check-in process. Once that is determined, we will then look at the schedule of that department and Factory-Trained Technician, and that will determine approximately when your vehicle will enter our state-of-the-art shop.